Return/Refund Policy
At OPALAND, we want you to be fully satisfied with your purchase. If for any reason you’re not happy, we’re here to help! Please read our return and refund policy carefully.
🔄 Returns & Exchanges
- 14-Day Return Window: You have 14 days from the date of receiving your order to request a return or exchange. Unfortunately, we cannot offer refunds or exchanges after this period.
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Eligibility Requirements:
- Items must be unused, in the same condition as received, and in the original packaging.
📧 How to Initiate a Return:
To start a return, please email us at opalandjewelry@gmail.com with your order details. We will guide you through the process.
❌ Non-Returnable Items:
We do not accept returns on:
- Items that are not in original condition, damaged, or missing parts due to reasons not related to our error.
- Items returned more than 14 days after delivery.
💳 Refunds
Once we receive and inspect your returned item, we will notify you by email about the approval or rejection of your refund.
- Approved Refunds: If approved, your refund will be processed, and a credit will be applied to your original method of payment within a few business days.
- Rejected Refunds: If the item doesn’t meet our return criteria, the refund request will be declined, and we will notify you of the reason.
⏳ Late or Missing Refunds
If you haven’t received your refund yet, please follow these steps:
- Check Your Bank Account – Sometimes refunds take a few days to be reflected.
- Contact Your Credit Card Company – It may take some time for the refund to be officially posted.
- Contact Your Bank – Processing times can vary between banks.
- If you’ve done all of the above and still haven’t received your refund, please contact us at opalandjewelry@gmail.com. We’re here to help!
📧 Contact Us
If you have any questions about our return and refund policy, feel free to reach out at opalandjewelry@gmail.com. We’re always here to help!
Thank you for shopping with us!
The OPALAND Team 💎